GEARSWEEP

Help & Support

帮助与支持

Quick answers for Pack Out, Pack Back, reminders, purchases, and local backups.

快速了解 Pack Out、Pack Back、提醒、购买和本地备份。

GearSweep 1.0

Start an Activity创建 Activity

Open Activities, create a new Activity, choose one or more Kits, then review the generated checklist.

打开“活动”,新建 Activity,选择一个或多个 Kit,然后检查自动生成的核对清单。

Pack Out

Confirm the items that actually leave with you. Critical items require press-and-hold confirmation.

确认本次实际带出的物品。Critical Item 需要通过长按完成确认。

Pack Back

Update each outgoing item as returned, loaned, missing, or left at location, then run Room Sweep.

将每件带出物品更新为已带回、借出、遗失或留在原地,然后执行 Room Sweep。

Reminders提醒

Open Activity reminder settings. iOS permissions and system scheduling determine delivery.

进入 Activity 的提醒设置。提醒是否送达及送达时间由 iOS 权限和系统调度决定。

Backups备份

Go to Settings → Data → Export Backup. GearSweep Pro backups can include local photos.

前往“设置 → 数据 → 导出备份”。GearSweep Pro 备份可以包含本地照片。

Restore purchases恢复购买

Use the purchasing Apple Account, then open Settings → GearSweep Pro → Restore Purchases.

使用购买时的 Apple 账户,然后前往“设置 → GearSweep Pro → 恢复购买”。

FAQ

Frequently asked questions

常见问题

Does GearSweep require an account?

GearSweep 需要注册账号吗?

No. The core experience is offline first and does not require a GearSweep account.

不需要。核心体验离线优先,不要求注册 GearSweep 账号。

Why did a reminder arrive late—or not arrive?

为什么提醒延迟或没有出现?

Delivery is controlled by iOS. Check notification permission, Focus modes, Low Power Mode, and the Activity reminder settings. Location events may be delayed, so keep a scheduled time reminder as primary.

通知送达由 iOS 控制。请检查通知权限、专注模式、低电量模式和 Activity 提醒设置。位置事件可能延迟,因此请保留时间提醒作为主要提醒。

Why is Live Activity or Dynamic Island not visible?

为什么没有显示 Live Activity 或灵动岛?

Confirm that Live Activities are allowed in iOS Settings and enabled for the Activity. iOS decides where and how long a Live Activity appears.

请确认 iOS 设置中允许 GearSweep 使用实时活动,并且对应 Activity 已启用。显示位置与持续时间由 iOS 决定。

Does GearSweep know whether an item is physically present?

GearSweep 能判断物品是否真的在身边吗?

No. GearSweep records the confirmation state you enter. It does not use AI image recognition and cannot guarantee that nothing is forgotten.

不能。GearSweep 只记录你输入的确认状态,不使用 AI 图片识别,也不能保证绝对不会遗忘。

How do I change my starter scenario?

如何重新选择起始场景?

Open Kits and choose Starter Templates to create another editable Kit. Existing Kits are not automatically replaced.

打开 Kits,选择“起始模板”,即可从其他场景创建新的可编辑 Kit。现有 Kit 不会被自动替换。

How do refunds work?

如何申请退款?

Purchases and refunds are handled by Apple. Use Apple’s Report a Problem website or the refund request entry in GearSweep Pro when available.

购买与退款由 Apple 处理。可前往 Apple“报告问题”网站,或在可用时通过 GearSweep Pro 内的退款入口申请。

Still need help?

仍然需要帮助?

Email us with the GearSweep version, iOS version, and a short description of the issue. Do not include sensitive item names or exported backup files unless requested.

请在邮件中提供 GearSweep 版本、iOS 版本和问题简述。除非支持人员明确要求,请勿发送敏感物品名称或备份文件。

mqh0623@gmail.com